Trusted Brand for 25 Years
Made in New Zealand
365 Days Guarantee

Shipping Information

After 25 years and millions of orders to customers around the world*, we know how important shipping is. That is why we continue to deliver the following to our customers:

    • A commitment to dispatching orders within one business day
    • Expanding our DHL Express Courier delivery option to more countries

*You are currently on our Australian website and from this website, we only ship to addresses within Australia. If you need to send a parcel to a country other than Australia, please contact us.

 

Shipping with DHL Express Courier 

Country

Order Value

Cost

Target Delivery Time to Country

(Business days)
Australia Over AUD $150 FREE 2 - 3 days*
$100 - $149.95 AUD AUD $10
Under AUD $99.99  AUD $20

 

Standard Shipping*

Country

Order Value

Cost

Target Delivery Time to Country

(Business days)
Australia Over AUD $100 FREE 3 - 6 days*
Under AUD $99.99  AUD $7.50

We use New Zealand Post Economy Airmail for our standard shipping service provider.

 * Metro delivery is 4 days, rural areas may take up to 8 business days.

Please note: Irrespective of your preferred shipping method, duties, taxes + handling fees may apply. It is the customer’s responsibility to understand the regulations around importing into your country of residence. If you are unsure; please ask your local Customs authority for information on de minimis thresholds and if duties, taxes or any other charges will be applied to your order.  Any costs that may be charged by your Customs Authority are the responsibility of you, the customer.

Delivery timeframes may increase in peak mailing times such as holiday seasons or global sales campaigns.

Order Confirmation Emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.

Tracking Your Order

We offer a free Track and Trace shipping service to Australia enabling you to monitor your parcel every step of the way. This is a free service that comes with standard shipping. DHL express courier delivery also offers tracking. Your tracking number will be provided in your shipping confirmation email and you can start tracking your order a few hours after it has been dispatched.

Import Duties

Australia does not have import fees on orders under AUD$1000, orders over AUD$1000 incur import taxes, customs duty etc. Please contact your local Customs Office for more information.

Declaration of Value and Contents

We declare the full value of your order on the shipping declaration label and documents. We label the contents as "Dietary Supplements" and/or "Cosmetics".

Missing Orders

There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.

In most cases the replacement can be shipped after an investigation is completed.

Xtend-Life takes no responsibility for orders that are stolen once delivered. Proof of delivery is indicated by the tracking information provided by the shipping service. Therefore, no refund or replacement would be forthcoming.

Subscribe and Save FAQs

Please watch our video walkthrough on this page.

  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click on 'Reschedule'
  • Choose how you wish to reschedule by selecting the most suitable option for your needs and Save Changes.
  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click on the Skip tab
  • You will be given the option to either gift your order to someone else or you can select 'Yes, Skip this order'.

Yes, you can skip a product(s) in future orders.

  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click on 'View Your Next Order' or 'View Upcoming Orders'
  • Click the arrow for the product that you want to edit
  • You will have the choice now to Reschedule/Skip this product.
  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click on 'Manage subscriptions'
  • Click on 'Manage this Subscription' (which can be found under the product name)
  • Scroll down and click on 'Cancel Subscription'/Click on Cancel Subscription
  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click on 'Address & Payment details'
  • Click on 'Manage Payment Methods'
  • Click on 'Edit'
  • Click on 'Send Edit Payment Link'
  • You will be sent an email to your Inbox. If you do not see this within a few minutes, please check your Spam/Junk Folder

Please watch our video walkthrough on this page.

Six months.

No, you can’t set your subscription to ship on a certain date each month, but you can log in and reschedule your next order to ship on a specified date if you wish.  If that date falls on a Saturday, Sunday or public holiday it will ship the next business day. Please refer to our FAQ ‘How do I reschedule my order’

We advise making changes no later than 10:00pm Eastern Standard Time (EST) the day before the scheduled date of the order.

Payment processing starts at 12:00am Eastern Standard Time (EST) the day of the scheduled date of the order.

Yes, you can.

  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click on 'Address & Payment Details'
  • Click on 'Manage addresses'
  • Click on 'Add a New Address'

Yes, you can. Simply set up two different subscriptions. See FAQ 'How do I create a subscription'.

Yes, you can. Simply set up two different subscriptions. See FAQ 'How do I create a subscription'.

Yes, you can.

  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click 'View upcoming orders'
  • Click 'Add discount'
  • Enter the discount code and click 'Apply'

Mastercard, VISA, AMEX, PayPal, Google Pay, Apple Pay and Shop Pay.

Please contact our Customer Relations Team here.

Please contact our Customer Relations Team here.

Yes, we can reactivate your subscription. Please contact our Customer Relations Team here.

You can also reactivate a cancelled subscription from your Subscribe & Save portal.

  • Log in to your account
  • Under the Subscribe and Save menu, click 'Manage Orders'
  • Click 'Manage Subscriptions'
  • Click the 'Inactive' tab
  • Click 'Reactivate'

Prices are subject to change without notice.

Loyalty Program Member FAQs

Yes, if you have had a previous Loyalty Program account you will see all your past orders by logging in to your account.

Flexi-ship has now been discontinued. However, with our Subscribe & Save program, you can reschedule and skip orders as you wish.

Yes, you can.

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